Frequently Asked Questions
Everything you need to know about your crafting journey.
How long does shipping take for my craft supplies?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your supplies for an urgent project.
What is your return policy for open materials?
We accept returns on all unused and unopened products within 30 days of purchase. For safety and quality reasons, we cannot accept returns on paints, glues, or fabrics that have been opened or cut.
Do you offer bulk discounts for professional crafters?
Yes! We offer tiered pricing for bulk orders of 50 units or more on select items. Please contact our wholesale team via the contact form for a custom quote.
Are your wood and paper products sustainably sourced?
Absolutely. We partner with FSC-certified suppliers to ensure all our wood surfaces and paper goods are sourced from responsibly managed forests.
Can I track my order once it has been placed?
Yes, you will receive a confirmation email with a tracking number as soon as your order leaves our warehouse. You can also track your status directly through your account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.